General

Orders & Returns

• Text Support
• How can I track my order?
• When will my order ship?
• What happens if my order is not delivered?
• What is your return policy?
• Can I get a refund for a gift card purchase?

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Corporate Orders

• We would like to create a corporate gifting program, can you help?
• We would like to create a corporate gifting program, can you help?
• Is there a minimum order required for corporate accounts?

Shipping

• How are the plants packaged for shipping?
• Where do you ship?
• What are your shipping fees?
• When should I expect my plant to arrive?
• Cold weather shipments

Gifting

• How do I enter my coupon code?
• Can I send a plant as a gift and include a note?
• Can my gift plant be sent anonymously?
• Can a gift recipient be notified with tracking information?
• Can I order a larger number of plants for my employees or special occasions?

Plant Care

• Once my plant arrives what should I do?
• How long does it take to grow tropical plants?
• When is the best time to repot my plant?
• How often should I feed my plant?
• How much sunlight does my plant require?
• How do I know when it's time to water?